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1. Shipping Market and Service

HILLIFYD currently ships only within the United States (including all 50 states and US territories). We offer one simple shipping method for all orders.

2. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons or promotional periods, processing times may extend beyond 3 business days. We will notify you via email if we expect a significant delay.

3. Shipping Rates and Delivery Estimates

We are pleased to offer FREE Standard Shipping on all orders.

• Standard Shipping (US Orders)
• 7–15 business days
• FREE

Please note:

• Delivery estimates are based on fulfillment and carrier delivery times and are not guaranteed.
• Delivery can take longer in remote areas or during holiday periods.

4. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours.

5. Taxes

No customs, duties, or special taxes are applied beyond applicable state sales tax.

6. Shipping Damages and Lost Packages

HILLIFYD is not liable for any products damaged or lost during shipping.

• Damaged Items: If you received your order damaged, please contact the shipment carrier to file a claim. You must save all packaging materials and damaged goods before filing a claim. We may assist you with providing information needed for the claim.
• Lost Items: If tracking shows your item was delivered but you have not received it, please check with neighbors and contact the carrier immediately.

7. Incorrect Shipping Address

The customer is responsible for ensuring the correct shipping address is entered at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for re-shipping costs.

8. Delivery Address Changes

Shipping addresses cannot be changed after the order has been submitted. Please double-check your address before completing your purchase.

Thank you for shopping at HILLIFYD. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

• Timeframe: The return request must be initiated within 30 days of the delivery date.
• Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
• Packaging: The item must be in its original packaging with all tags, manuals, and accessories included.
• Proof of Purchase: A receipt or proof of purchase (order number) is required.

Non-Returnable Items: The following items cannot be returned:

• Gift cards.
• Perishable goods (if applicable).
• Products that are intimate or sanitary goods (e.g., certain personal massagers, underwear, used grooming items).
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

2. Initiation of a Return

To start a return, please contact us at support@hillifyd.store with your order number and the reason for the return.

• If your return is accepted, we will send you instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns

• For Defective/Damaged Products: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), HILLIFYD will cover the return shipping costs.
• For Customer Remorse: If the return is due to customer remorse (e.g., you changed your mind, ordered the wrong size/color), the customer will be responsible for paying the return shipping costs.

4. Refunds

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at support@hillifyd.store.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.