Shipping policy

Last Updated: 5 November 2025

Thank you for visiting and shopping at HILLIFYD. The following constitutes our Shipping Policy.

1. Shipping Market and Service

HILLIFYD currently ships only within the United States (including all 50 states and US territories). We offer one simple shipping method for all orders.

2. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons or promotional periods, processing times may extend beyond 3 business days. We will notify you via email if we expect a significant delay.

3. Shipping Rates and Delivery Estimates

We are pleased to offer FREE Standard Shipping on all orders.

Please note:

• Delivery estimates are based on fulfillment and carrier delivery times and are not guaranteed.
• Delivery can take longer in remote areas or during holiday periods.

4. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours.

5. Taxes

No customs, duties, or special taxes are applied beyond applicable state sales tax.

6. Shipping Damages and Lost Packages

HILLIFYD is not liable for any products damaged or lost during shipping.

• Damaged Items: If you received your order damaged, please contact the shipment carrier to file a claim. You must save all packaging materials and damaged goods before filing a claim. We may assist you with providing information needed for the claim.
• Lost Items: If tracking shows your item was delivered but you have not received it, please check with neighbors and contact the carrier immediately.

7. Incorrect Shipping Address

The customer is responsible for ensuring the correct shipping address is entered at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for re-shipping costs.

8. Delivery Address Changes

Shipping addresses cannot be changed after the order has been submitted. Please double-check your address before completing your purchase.